Your Statutory rights are not affected by any of the following store policies.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Everything we make is covered by our personal refund / replacement guarantee. If any item from this online catalogue fails to please, simply return it directly to us at any time for a refund or suitable replacement.
Delivery charges are as follows per order. Orders over £150 are delivered free of charge to the UK Mainland. For orders less than £150: On all footwear orders £6 will be added. On all other items, including gloves, £3.00 will be added. Combinations of footwear and other items will be charged at the higher rate of £6. Overseas orders will be charged at £8.00 and £5.00 respectively.
Goods are charged at price shown in British Pounds on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.
Company Registration Information: Registered Office Address: Jeremy Law of Scotland.
City Hall, Dunkeld, Perthshire PH8 OAR. UK – Scotland Mainland